Short answer: Because with us, you can print that form directly from the site instead!
From a customer e-mail:
Your site is a little bit of a mystery to me. There is no clear instruction anywhere. I’d like to exchange the wig I purchased for another. How do I go about doing such a procedure? The wig I purchased came with no stickers or return labels or anything. Please inform me as to how to exchange an item.
The good news is that we do have a lot of detailed information on this. You can find info about this here in the FAQ, or on the main website.
The full Return & Exchange policy: http://cysterwigs.com/pages/return-policy
A lot of wig stores actually write very lean, vague policies that give them a lot of ability to color outside the lines. I made sure when I created the one for CysterWigs that is was the opposite – it is extremely detailed, so there is no guesswork involved.