Help Desk Rules of Engagement
Subtitle: How to get the best results when you communicate with our Help Desk team!
Our Help Desk is available for you! We want to be able to swiftly and accurately assess situations and offer solutions, so here are some tips and reminders when speaking to, chatting with, or writing to our Help Desk team.
- Be prepared! The more info you can provide, the faster we can assist you!
- Be patient! Sometimes, we need to do a little research related to your inquiry. Rest assured, we'll make it our first priority to investigate as quickly as possible and keep you in the loop every step of the way.
- Be polite! We will always treat you with respect, so please give us the same courtesy. Name-calling, racial slurs, and personal attacks are grounds for disengagement. Repeated use of abusive language and behavior may result in severing ties completely. For a complete list of stuff to avoid, check out the article here. Remember what we said earlier -- the Golden Rule is golden!