From a customer e-mail:
What is on shipping labels? Are things discreet so no one knows a wig is being delivered?
I pay very close attention to what is on our shipping labels! Your privacy is very important to us.
Our labels don’t say “wig” or “wigs” anywhere on them, though a few do mention that these are (vague) hair products.
- If the wig ships from our warehouse, the label will say “Cyster Heather” on it.
- All of our other brands are pretty discreet. For example: If the wig drop-ships from Jon Renau, it will say “Jon Renau” on it; if the wig drop-ships from Envy, it will say “Envy Hair LLC”; if the wig drop-ships from Raquel Welch / Gabor / HairDo, it will say “HairUWear” on it. Though it may be slightly anxiety-inducing to see the word “hair” on the label, keep in mind that to someone who doesn’t have any context, this could just as easily mean you purchased shampoo or a styling product – and this still omits the word “wig.” :)