Let's be frank -- our methodology is way different from most stores on the web!
My policy was written specifically with INTROVERTS in mind.
Our exchange policy was created based on how I always wanted a store to treat MY returns when I was a customer and not a store owner. I hated having to wait on hold to talk to a CSR over the phone -- phones are agony for introverts! I hated to ask how much credit I had left. I hated going through the store as though they were gatekeepers for my exchange.
When I was in your shoes, I wanted to be able to do this any time I wanted, on my own, and with as much flexibility and as little pressure as possible. That is how our policy came to be!
I wanted to give my customers all of the power over the nature of their exchanges:
- You don’t have to go through me to order your replacement; you can order anything you want -- including accessories -- and in any color you want as soon as you receive your exchange credits via email.
- You can pick your exchange now, or whenever a better sale or price crops up.
- There is no expiration on exchange credits; you can use them now or two years from now. Usually, this works out really well, and customers can usually get an even better deal if they wait for a sale.