The date we receive your wig is usually not the day we will inspect it. These inspections are relatively time-intensive because, unlike other stores, we are very meticulous: we have a checklist and we record the entire process on video to ensure wigs that are resold in our clearance section are in great condition!
It usually takes about 2 - 10 business days from the receipt of your wig until we issue your exchange credit (if applicable), depending on the volume of returns.
The average inspection is completed within 5 business days of us receiving the wig. This is much slower after big sales events, like Mother's Day or Black Friday.