We are giving 50 loyalty points for every product review, but only reviews done via the automated emails generated by our reviews app. Whenever you purchase a wig from us you will receive an automated review request email about 14 - 20 days later. If you respond to that with a review, you will receive the points automatically, provided that same email address is also used for your CysterWigs store account.
Points will not be manually awarded for reviews left directly on the site or submitted to us directly via any other email mechanism than the automated review prompts mentioned above. (The entire points system is automated.) You can see all this information in our Loyalty Points FAQ located on our handy dandy Knowledge Base, you can read: HERE
The address these emails are sent from is: firstname.lastname@example.org and the subject of the email will say "So, what did you think?" The contents will look something like this:
Now, it is completely possible these are getting marked as spam by your email account. I know that my gmail account loves to mark these guys as spam, since it's from a different email than our usual cysterwigs notifications email.